Residential Manager
Department:
Residential Services
Location:
Queens, NY
Report To:
Director of Residential Services
FLSA Status:
Non-Exempt
Shift:
Varies based on location
Summary:
Coordinate all operations and activities of the Residence, including staff supervision, acting as agency/community liaison, directing resident training, programming, and providing family support.
Detail of Duties and Responsibilities:
- Participate as a member of the interdisciplinary team in the process of planning and implementing individuals' Individualized Services Plan/Individual Habilitation Plan
- Act as liaison, advocate and coordinator for individual involvement in support groups, self- advocacy, vocational programming, transportation services, integrated community activities, recreation and learning independent living skills
- Foster open and supportive communication with individuals, families, Day Programs Clinical Services and other community organizations and agencies
- Oversee all individual medical, medication and health issues
- Provide and ensure communication of medical and health issues to staff, agency nurses, families, etc. using appropriate logs when necessary
- Implement and follow-up on all support service recommendations
- Implement behavior development programs and documentation
- Provide counseling and crisis intervention to individuals in need of such assistance and guidance
- Ensures proper documentation of Habilitation Plan activities
- Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled
- Arrange and schedule needed training for all program staff
- Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with individuals, other staff, families and guardians
- Present and implement all agency policies and procedures
- Participate in the interviewing and hiring of new staff
- Inform supervisor as needed about pertinent issues
- Coordinate staff and weekly schedules
- Work a rotational schedule; respond while on-call to program needs, including covering open shifts
- Assist in the implementation of fire drills, safety checklists, disaster drills, and other safety procedures and policies
- Operate agency vehicle or personal vehicle in accordance with established policies and procedures
- Ensure compliance of the OPWDD DQI standards
- Ensure review/completion/submission of all billing records
Education and/or Experience:
- Bachelor’s degree in human services related field preferred
- Minimum 3 years of experience in human services with demonstrated ability of leadership
- Prior supervisory experience is desired
Other Skills and Qualifications:
- Valid NYS driver’s license required